Refund Policy

Current purchase status

Purchases are not open in this review version. Configured packs start at $8.99 for one video; their display does not authorize a charge. Development balances and simulated orders have no cash value.

A returned generation is not a cash refund

One generation is reserved when you submit a task. If the AI provider confirms a technical failure or definitively rejects the request, the application returns that generation to your balance exactly once. A successful result uses the reserved generation, even when the artistic result differs from what you imagined.

Network timeouts and pending tasks

A browser timeout does not prove that generation failed. Check the existing task in My Creations. We retain the reservation while checking the provider, and we do not automatically resubmit or charge another generation. If the provider request cannot be identified, support must reconcile the task using provider evidence before releasing or settling it.

Duplicate activity

Repeated status checks and repeated notifications for the same order or task must not add or remove generations more than once. A separate intentional purchase creates a separate pack. Report unexpected balance activity using the order and task identifiers shown in Orders & access.

Money refund requests

When real purchases become available, use Contact to request review of an accidental duplicate purchase, a verified billing error or an unused pack. Include the order number and the email used at checkout; never send a private access link, card number or password. Eligibility depends on payment and usage evidence and applicable mandatory rights. A request does not automatically create a refund, and we do not promise an unverified processing deadline. Used generations and subjective dissatisfaction with a technically completed clip are not automatically refundable.

Before paid launch

The operator must confirm the actual merchant's refund procedure, support channel and applicable purchase disclosures before enabling checkout. The service does not currently offer automatic cash refunds through the dashboard.